Welcome to The Himalayan Goods Company. We want your shopping experience—whether for your home or your business—to be smooth, transparent, and joyful. Here are answers to the questions we get asked most often.
Shipping & Delivery
1. How fast do you ship orders?
We know you are excited to receive your handcrafted pieces! Orders are typically processed and packed within 24 hours (same-day or next business day, depending on when your order is placed). Once packed, your package is handed over to our trusted courier partners for pickup.
Depending on your delivery pincode and whether your order is shipped via air or surface express, you can expect delivery within 2 to 5 business days.
2. Will my ceramic products arrive safely?
Absolutely! We have over 10 years of experience in safely packaging and shipping delicate ceramics across the country. Our damage rate is less than 1%.
Because of our high standards and reliable service, we are recognized by Google as a Top-Rated Store. In the rare event that your item arrives damaged or broken during transit, don't worry—we offer immediate free replacements or full refunds. Just reach out to our support team with a photo of the damaged package.
3. Is my payment and personal information safe on your website?
Yes, 100%. We employ modern, industry-standard encryption protocols and secure payment gateways to safeguard your personal data and financial information. You can shop with total peace of mind knowing your privacy is protected.
Material Safety & Quality
4. Are your ceramic products lead and cadmium free?
Yes! Safety is our top priority. All our glazes and ceramic bodies are 100% free from heavy metals such as lead and cadmium, ensuring zero leaching over time.
High-fired modern ceramics are among the safest materials for food and drinks—even compared to stainless steel or plastics. Even our home decor, garden planters, and aroma diffusers are crafted using non-toxic, food-safe premium colors and glazes.
5. Are your products 100% vegan?
Yes! All our products are 100% vegan and cruelty-free.
We craft our pieces using high-quality stoneware and porcelain, sourced directly from natural clay beds. We never use animal products (such as bone ash used in traditional bone china) at any stage of our manufacturing process.
6. Are your ceramics microwave and dishwasher safe?
Yes, our tableware is designed for daily modern living. They are fully microwave safe and dishwasher safe.
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No Fading or Leaching: Our glazes are fired at high temperatures so they won't fade, crack, or leach colors—even after thousands of dishwasher cycles.
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No Sparking/Arcing: We do not use any metallic paints or trims, so your dinnerware is completely safe in the microwave.
7. Are ceramic products sustainable and eco-friendly?
Yes, ceramics are one of humanity's earliest and most sustainable art forms. Made from 100% natural raw materials from mother earth, our products are non-toxic, durable, and eco-friendly.
Unlike single-use plastics or cheap synthetic decor, handcrafted ceramics do not break down into harmful microplastics. While shaping and firing ceramics requires energy, their longevity makes them true "cradle-to-cradle" products—with proper care, your Himalayan Goods pieces can be passed down for generations.
B2B, Bulk Orders & Commercial Supplies
8. Do you cater to B2B, wholesale, or corporate requirements?
Yes, we specialize in B2B supplies! Because we operate our own in-house manufacturing facility, we offer:
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Custom Designs & Branding: Tailored shapes, colors, glazes, and logo branding.
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Bulk Discounts: Competitive wholesale pricing for large volume orders.
We proudly supply to:
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HoReCa: Luxury Hotels, Fine-Dining Restaurants, and Cafes
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Designers & Architects: Interior Designers, Landscape Designers, and Home Stagers
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Retail & Commercial: Independent Home Decor Stores and Educational Institutions
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Gifting: Corporate Gifting, Event Planning, Spas, and Festive Gift Sets
9. Can I get a tax invoice with B2B GST input credit?
Yes! We issue official GST invoices so your business can claim GST Input Tax Credit.
Because B2B orders often involve custom designs or tiered bulk discounts, B2B invoicing is currently handled through our direct corporate sales channel rather than auto-generated on the retail website.
To place a B2B order or get a custom invoice:
Have more questions? Feel free to contact our customer support team—we are always happy to help!
